FAQ

Do you have a physical store?
Yes we do. Our store is located at Unit 12, Pomona Junction, Corner Constantia &, Boncretion St, Pomona, Kempton Park
How does your ordering process work?
  1. Place your order online by clicking HERE
  2. Our well trained staff labels and packs the finest quality products as per your order
  3. We do our route planning. You are contacted to make delivery arrangements
  4. Our driver collects your order directly from our refrigerators
  5. Your order is delivered directly to your door OR you can collected from our premises
  6. You fall in love with us and are deeply pleased that you have found your online butcher of choice 🙂
How do I order?
  • You can conveniently order any of our products on our website by simply clicking on the SHOP button
  • Browse and add as many products to your basket as you want.
  • Call/sms/WhatsApp us on 0660915537
  • Email us at sales@baobabmeats.co.za
  • Visit our store at Unit 12, Pomona Junction, Corner Constantia & Boncretion St, Pomona, Kempton Park
Do I have to register online before I can make a purchase?

Yes. You only have to register once. Once you are registered you will be sent an activation email to the email address provided. Simply click on the link to activate your account. You will now be asked to sign in with your unique credentials

Which payment methods can I use?
  • We are a registered PayFast merchant. This means that you can pay online by means of VISA, MASTERCARD, MASTERPASS, Instant EFT, Bitcoin, Mobicred and e-Wallet.
  • We also accept manual EFT Payments – Please note that the delivery will only be scheduled once the funds are cleared. Proof of payment can be sent to sales@baobabmeats.co.za
  • We also accept CARD on Delivery in the form of DEBIT and/or CREDIT CARDS (No CASH)
How do you deliver the products to me?
  • Our very dynamic and effective fleet will deliver your product to your doorstep and address of choice.
  • All our meats are stored in refrigerators that are designed to keep your meat extra fresh for longer
  • Our main delivery vehicle is insulated and refrigerated to keep your meat extra cold and fresh during transit.
  • For more details, please view our Delivery policy.
Is the meat kept cold during transit?
  • Our delivery vehicle is insulated and refrigerated to keep your meat extra cold and fresh during transit.
  • All our meats are stored in refrigerators that are designed to keep your meat extra fresh for longer.
What is the cost of delivery?
  • Your delivery fee will be based on your order total. For orders below R750, a R100 surcharge is charged. To view our delivery charges, simply view our Delivery policy.
  • There is also an additional delivery surcharge for areas on the outskirts of JHB and PTA, simply view these areas HERE
When do you deliver?
  • We deliver from Mondays to Saturdays. Please view our delivery policy for more details.
  • We will notify you in advance when we will be delivering. Please make sure that you have someone available to accept your order.
Will my order be packaged?
  • This is a must see. Your order will be vacuum sealed, branded, labelled and neatly packed inside our very unique and contemporary packaging.
  • Please do note that our packaging is NOT designed to keep your perishable meat products cold and fresh for long periods. Even though your package will be delivered to you according to every health standard, we urge all customers to immediately place your meat products in a fridge or cooling facility.
What if I'm not satisfied with the quality of your products?
  • Our product goes through very strict quality control checks. Should there be a physical and visible defect on any of our products, you can contact us, and we will be glad to pick up the product from your destination, and give you a FULL REFUND or EXCHANGE should you prefer.
  • Note that we will not refund products that has been consumed or thrown away. Only products that has been physically returned (even if cooked) will be refunded or exchanged.

WE'RE HERE TO HELP

More Questions?

Should you have any further questions, concerns or suggestions, please do not hesitate to email us at sales@baobabmeats.co.za
CONTACT US